Scheduled Report Missing

What You See

You set up a scheduled report on a skill, but the Slack channel never receives the message at the expected time.

Quick Fix

Invite alice to the channel. In the Slack channel where the report should post, type:

/invite @alice

alice must be a member of the channel to post scheduled messages. This is the #1 cause of missing reports.

Detailed Diagnosis

1. Check the Schedule Trigger Status

1. Go to Dashboard > Skills and click on the skill
2. Look at the Triggers section
3. Verify the Schedule trigger shows as Active (not paused)
4. If paused, toggle it back on

2. Verify Channel Membership

alice can only post to channels where the bot is a member:

• Public channels -- alice must be invited with /invite @alice
• Private channels -- alice must be invited by a channel member
• DMs -- alice cannot post to DMs on a schedule (only on-demand via slash commands)

3. Check the Timezone

Cron schedules are interpreted in the timezone set on the skill. If your report is set to 0 9 * * 1-5 (9am weekdays) but your timezone is wrong, it will fire at the wrong time.

1. Open the skill in the builder
2. Go to the Schedule step
3. Verify the timezone matches your local timezone
4. Common issue: timezone defaults to UTC if not explicitly set

4. Check Your Plan

On the Free plan, only one scheduled report is allowed, and it can only run on a weekly schedule. Daily or hourly schedules require Pro or Business.

5. Check the Query Limit

On the Free plan, scheduled reports count toward the 50-query monthly limit. If you have exhausted your limit, reports are silently skipped until the next billing cycle.

Go to Settings > Billing to check your current usage.

6. Check the Logs

The most reliable way to diagnose is through logs:

1. Go to Dashboard > Logs
2. Filter by the skill name and trigger type "cron"
3. Look for recent entries:
   • Success but no Slack post → channel membership issue
   • Error with CHANNEL_NOT_FOUND → the channel was deleted or renamed
   • Error with RATE_LIMITED → plan limit exceeded
   • No log entry at all → trigger is paused or timezone mismatch

7. Source Connection Issues

If the underlying source has disconnected since the schedule was set up, the report will fail:

• Go to Dashboard > Sources
• Check for any Error or Disconnected status
• Reconnect the source if needed

Still Stuck?

Email support@alicehasnoidea.com with the skill name, the expected schedule, the target channel name, and a screenshot of Dashboard > Logs filtered for that skill.